Refund and Returns Policy
Last updated: July 29, 2026
How it works
- Email [email protected] within 30 days of delivery.
- Tell us what is wrong. A photo or a short description is enough, and it usually saves a round of questions.
- We arrange a replacement or a refund to your original payment method. Return postage is on us.
If a tool is defective on arrival, you do not need to ship it back before we act in most cases. We settle it directly, because making you queue at a post office to prove a broken part is not a policy, it is a delay.
Refund timing
Once a refund is approved, Stripe returns the money to the card or wallet you paid with. Your bank then needs 5 to 10 days to post it, which is outside our control. We send you a confirmation the moment we trigger it.
Condition of returned items
A tool that has been used is still returnable. We only ask that the parts come back together, including the clamp screw and, for the winder, the spindle and the yarn guide. Missing parts may reduce a refund, and we tell you before we apply anything rather than after.
Cancelling before dispatch
An order that has not yet left our warehouse can be cancelled in full. Write to us as soon as you can, since parcels are prepared within 1 to 2 business days and a label that has been printed cannot always be pulled back.
Questions about a delivery still in transit belong in our shipping policy, and anything else reaches us at our contact page.